PRIVACY POLICY
This privacy policy sets out how JAGO (hereafter ‘JAGO’ or ‘us’ or ‘our’ or ‘we’) uses and protects any
information that you give JAGO when you use this website.
JAGO is committed to ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you can be assured that it will only be
used in accordance with this privacy statement.
JAGO may change this policy from time to time by updating this page. You should check this page from time
to time to ensure that you are happy with any changes. This policy is effective from 01.12.2022.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and
information necessary to process your purchases. JAGO may also collect additional information if you contact
us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an
individual (including the information below) as “Personal Information”. See the list below for more information
about what Personal Information we collect and why.
What information do we collect?
Below you can see what types of data we collect and examples of those data categories. These categories will
be used to classify data types throughout the rest of the document.
- Cookie Identifiers include Exponea_cookie; GoogleAnalytics_ID; GlobalE_cookie; hotjar_cookie
- Identity Data includes first name, last name and gender.
- Contact Data includes delivery address, email address and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products andservices you have purchased from us. These do not include bank details.
- Technical Data includes internet protocol (IP) address, browser type and version, location by country,operating system and device details
- Profile Data includes your orders made by you, feedback and survey responses; e.g. NPS ratingresponses, type of product purchased.
- Usage Data includes information about how you use our website, such as what products you have viewedand whether you have updated your basket. These are mostly processed in aggregates.
- Preferences Data includes your consent preferences in receiving marketing from us and our third partiesand your communication preferences. This helps us to manage our relationship with you and ensures youonly receive communications from us that are relevant and timely.
What do we use your information for?
| Purpose of Activity | Type of Data | Base for lawful processing; including legitimate interest |
|
| Newsletter | To use Contact Data to periodically inform you about announcements and marketing offers through E-Mail. | Contact Data | Our legitimate interests, to communicate with our core customers |
| Sale Offers | To use Contact Data and Transactional Data to inform you of time-limited discount opportunities | Contact Data Transactional Data | Our legitimate interests, to inform our customers of our discount merchandise |
| Transactional | To use Identity Data, Contact Data and Transactional Data to inform you of confirmation of your order and the inform you of the details of your shipment. | Identity Data Contact Data Transactional Data | Performance of a contract with you. |
| Purchase | To use Identity Data, Contact Data, Transactional Data and Profile Data to ask you for feedback and engage you with the brand history and the JAGO community. | Identity Data Contact Data Transactional Data Profile Data | Performance of a contract with you and ensuring a premium customer experience. |
| Re-targeting | To use Contact Data to retarget audiences with announcements and marketing offers via email marketing and on the Social Media platform “Facebook” | Contact Data | Our legitimate interests, to communicate with you on email and Social Media |
| Targeting | To use product details of your Usage, Transactional and Technical data to target you with specific offers; for example a sale of products in your previously purchase Size. | Contact Data Transactional Data Technical Data Usage Data | Our legitimate interests, to ensure that we are communicating the most relevant message to you based on our interactions |
| Personalisation | To use your Identity, Technical, Usage, Transactional Data to personalise our communication with you on E-Mail. | Identity Contact Data Transactional Data Technical Data Usage Data | Our legitimate interests, to ensure we can communicate with you as a brand that remembers our interactions |
| On-Site Personalisation | To use your Identity, Technical, Usage, Transactional Data to personalise our communication with you on site | Identity Contact Data Transactional Data Technical Data Usage Data | Our legitimate interests, to ensure we can communicate with you as a brand that remembers our interactions |
| Website Analytics | To use data analytics to improve our website, products/services, marketing and communications with you. | Transactional Data Profile Data Technical Data Usage Data Preferences Data | Our legitimate interests, to keep our records updated and to study how customers use our products/services |
| Usage Analytics & Surveys | To enable you to partake in a survey | Contact Data Profile Data Technical Data Usage Data Preferences Data | Our legitimate interests, to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy |
All marketing emails will contain the option to amend your processing preferences. To opt out of marketing communications please email alex@jagojackets.com
How do we protect your information?
JAGO implement a variety of security measures to maintain the safety of your personal information when you
place an order.
In order to prevent unauthorised access or disclosure, JAGO have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect online.
JAGO offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with
special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be
stored on our servers.
Do we use cookies?
Yes - (Cookies are small files that a site or its service provider transfers to your computers hard drive through
your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser
and capture and remember certain information).
JAGO use cookies to help us remember and process the items in your shopping cart and understand and save
your preferences for future visits.
Do we disclose any information to outside parties?
JAGO do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This
does not include trusted third parties who assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information confidential. JAGO may also release your
information when we believe release is appropriate to comply with the law, enforce our site policies, or protect
ours or others rights, property, or safety.
Below you can review all the sub-processors of data; type of data they deal with; what their purpose is and
where this data resides and under what protection.
| Sub-processor | Data Category | Processing Purpose | EU or US Shield |
| Mailchimp | Contact Data, Technical Data | Send emails | USA with Privacy Shield |
| Exponea | Cookie Identifier, Identity Data, Contact Data, Transactional Data, Profile Data, Technical Data, Usage Data, Preferences Data | Send E-Mail / SMS Marketing Intelligence Data Analysis Personalisation Audience Building Dynamic Web | EU |
| Global-E | Cookie Identifier, Identity Data, Contact Data, Transactional Data, Profile Data, Technical Data | Provide an automated currency converter service Provide a custom-sized check-out experience | Israel |
| Facebook Ads |
Identity Data, Contact Data |
Re-target audiences with announcements and marketing offers on the Social Media platform “Facebook” | Facebook Ireland |
| Shopify |
Identity Data, Contact Data Transactional Data, Profile Data |
Provide an e-commerce administration platform | Canada |
| Google Ads |
a. Cookie Identifiers b. Technical Data c. Usage Data d. Transaction Data |
Re-target audiences with marketing offers on Google’s ad locations | Ireland |
Data Subject Rights
| Data Subject Rights | Brief Explanation |
| Right to rectification | You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. |
| Right to be forgotten | You have the right to obtain from us the erasure of your personal data without undue delay where you no longer wish we process your personal data on the basis of your consent. |
| Right to restrict processing |
You have the right to obtain from us restriction of processing where (i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of your personal data; (ii) the processing is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead; (iii) we no longer need your data for the purposes of processing, but your personal data are required for the establishment, exercise or defence of legal claims; (iv) you have objected to processing in connection with the profiling pending the verification whether our legitimate grounds override yours. |
| Right to be informed |
You have the right to obtain from us confirmation as to whether or not we process your personal data. |
| Right to complain |
You have the right to lodge a complaint with a supervisory authority |
| Right to transfer data |
You have right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. |
Please email alex@jagojackets.com to discuss or exercise your data subject rights.
Sales to customers below the age of 18
Based on the sizes we are selling we assume you are not a child. We do not knowingly collect any personal
information from children under eighteen years old on our website. Users who below the age of eighteen (18)
(or the age of majority in the applicable jurisdiction) should not use the website without authorization from a
parent or legal guardian.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave
our site, you should note that we do not have any control over that other website. Therefore, JAGO cannot be
responsible for the protection and privacy of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information
collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
The Data Protection Act 1998
Our data collection and storage is governed by the rules of the UK Data Protection Act.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 01.12.2022
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Please refer to section 9 at https:ico.org.uk/ to raise a claim regarding your personal data.
JAGO
Address – Dame Alice Farm Office, Watlington, OX49 5EP, United Kingdom
www.jagojackets.com
alex@jagojackets.com